In 1986, Elby Pagano founded Interpreters and Translators, Inc. (iTi) and turned it from a one-woman show into a multi-million dollar company, all while also raising a family. In April 2016, iTi celebrated 30 years in business, however its story started long before its birth in 1986. To understand iTi’s existence, one has to first travel back in time to Puerto Rico to meet young Elby. She spent her childhood in the melting pot of cultures that is the island, which allowed her to learn both English and Spanish at an early age. Fresh out of high school, she worked for the Puerto Rico Department of Finance full-time while taking night classes at the University of Puerto Rico. She never really considered living in the mainland United States until she visited her aunt in Manchester, Connecticut, and fell in love with the area. In 1971, Elby moved in with her aunt and started taking classes at Hartford Community College. A year later, she transferred to the University of Hartford, where she studied Sociology. In her early 20’s, she began working as a clerk for the U.S. Bankruptcy Court. One day, a judge found out that Elby spoke Spanish and brought her into court to interpret for a case. Elby didn’t know the legal terminology, so she didn’t feel comfortable with her work quality. As a result, she did not enjoy her initial interpreting experience and vowed to never do it again.